Hello Kawan Mastah! If you’re reading this article, chances are you’re a Telkomsel subscriber who wants to know how to stop your current subscription. Whatever your reason may be, don’t worry because we’ve got you covered. In this article, we’ll share with you the step-by-step process on how to unsubscribe from a Telkomsel package.
Step 1: Determine Your Current Package
The first step in stopping your Telkomsel subscription is to identify your current package. This is important because the process of unsubscribing will vary depending on the package you’re currently subscribed to. You can check your active package by dialing *888# from your Telkomsel number and selecting the option to check your package details.
Once you’ve determined your current package, you can proceed to the next step.
Step 2: Stop Your Current Subscription
The process of stopping your Telkomsel subscription will depend on the type of package you’re currently subscribed to. Below are the steps for each package:
Prepaid Packages
If you’re subscribed to a prepaid package, you can stop your subscription by dialing *363# and selecting the option to unsubscribe from your current package.
Postpaid Packages
If you’re subscribed to a postpaid package, you can stop your subscription by contacting Telkomsel customer service through their hotline number 188 or by visiting a Telkomsel GraPARI center. You may be required to settle any outstanding bills before you can unsubscribe from your package.
Add-On Packages
If you’re subscribed to an add-on package, you can stop your subscription by dialing *363# and selecting the option to unsubscribe from your add-on package.
Step 3: Confirm Your Unsubscription
After you’ve followed the steps to unsubscribe from your Telkomsel package, you should receive a confirmation message. Make sure to read this message carefully to ensure that your subscription has been successfully stopped.
Frequently Asked Questions
Question |
Answer |
|---|---|
How long does it take for my subscription to be stopped? |
The process of stopping your subscription may take a few minutes to a few hours, depending on the type of package that you’re subscribed to. |
Will I receive a refund if I unsubscribe before my subscription period is up? |
No, Telkomsel does not provide refunds for unused subscription periods. |
Can I unsubscribe from my package through the Telkomsel mobile app? |
Yes, you can unsubscribe from your package through the Telkomsel mobile app by selecting the option to manage your subscription. |
Will I be charged any fees for unsubscribing from my package? |
There are no additional fees for unsubscribing, but you may be required to settle any outstanding bills before your subscription can be stopped. |
Congratulations, Kawan Mastah! You’ve successfully learned how to stop your Telkomsel subscription. Remember, if you have any questions or concerns, don’t hesitate to reach out to Telkomsel customer service for assistance.